Last updated: 2026-10-18
Email support@roguescog.com. A person on the team reads every message.
It helps to include which edition you play (web, Steam, or iOS), your device and browser or operating system, and what happened just before the problem.
In the web and Steam editions, open Settings and choose Report a problem. You can describe what went wrong, and the report includes the run's seed and moves so we can replay the bug. See the privacy policy for exactly what a report contains.
If you attached an email to your progress, open Settings on any device and choose Restore purchases. We'll email you a link and an 8-digit code to finish the restore. If the email doesn't arrive, check your spam folder, then write to us at support@roguescog.com.
If the game says there have been too many sign-up attempts from your network, wait an hour and try again. Shared networks (schools, offices, public Wi-Fi) hit this limit more often. If it keeps happening, email us.
See the antivirus false-positive FAQ for how to check your install and report the false positive.